Customer Success leader with over 15 years of experience developing global, hybrid, and fully remote teams with an emphasis on accelerating product adoption and driving predictable revenue retention/NRR growth through improved cross-functional collaboration and proactive customer-centric operational strategies.
I lead with kindness, creativity, and humility. My influences include — Kim Scott (Radical Candor), Diana Chapman (Conscious Leadership), Jocko Willink (Extreme Ownership), and Stephen Covey (7 Habits).
Extensive experience across category-leading early and growth stage companies pre/post M&A through transitioning to a large matrixed organization. Operates with a data-driven mindset to effectively problem-solve and lead change management for customer-facing teams scaling thousands of SMB’s in a product lead growth environment to building world-class customer experiences to drive outcomes for Fortune 500 enterprises and strategic technology organizations spending tens of millions annually.
Proven track record building, leading, and mentoring high-performing customer-facing teams delivering software and services to executive stakeholders, and driving value realization at a global scale. Expertise in SaaS solutions for Sales, Marketing, CX, HR Tech, Design/Dev collaboration, and Data Visualization.
Specialties: • Forecasting growth and creating predictable revenue • Creating an operational cadence to accelerate onboarding and product adoption while mitigating churn • Account Management - Ownership of commercials (Retention and Expansion targets) • Professional Services and Customer Support - Scaling Revenue and Operations • Value realization frameworks to reinforce customer ROI • Collaborating cross-functionally to establish organizational alignment and lead change management • Creating effective Customer Marketing • Voice of the Customer, Customer Advisory Boards, and Case Studies • SaaS, Online Advertising, Mobile App, and eCommerce Business Models • Pre/Post Sales Strategic Partnerships • Performance development, mentorship, and retaining exceptional talent • P&L Responsibility and Capacity Planning
Also, an internationally published automotive photographer.
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