An experienced Customer Success leader with a history of building and mentoring high performing teams that support enterprise customers and software their businesses are built on. Experience in start-up and high-growth environments. Integrated teams through multiple acquisitions. Detailed understanding of a customer’s journey from pre-sales to implementation through ongoing relationship management from Digital through high-touch approaches. In-depth knowledge of the software development lifecycle and ability to collaborate cross-functionally with Sales, Services, Support, Development, Product Management to represent the voice and experience of the customer. Ability to quickly inspire confidence and build strong relationships throughout organizations. Deep understanding of Financial Services and computer networking industries as well as FinTech and MarTech stacks.
