Chief Customer Officer, Allvue SystemsA customer-focused, versatile leader with 25 years of global experience in 15 countries with a strong track record of successful outcomes (e.g. top 5 IPO, multiple acquisitions, start-up VC funding). Expertise in all aspects of customer success, professional services, customer support, and sales to deliver exceptional customer experiences in dynamic and complex operating environments. Passionate about high-growth companies with experience ranging from start-up to Fortune 200. Pioneer in the customer success movement with a focus on implementing value-driven and metrics-based motions throughout the customer lifecycle to ensure that customers are wildly successful.
Key member of Guidewire Software's executive team that led the growth from start-up (<$5m ARR) to IPO (NYSE: GWRE) to industry leader (>$500m ARR). Held senior leadership positions across customer success, professional services, customer support, and product management functions. Achieved a track record of 100% successful implementation projects, 99% gross customer retention, and 140% net revenue retention while maintaining <3% yearly staff attrition.
Bachelor's and Master's degrees from Northwestern, Carnegie Mellon, and MIT.