CEO + Principal Consultant, Xperience Alchemy
With over 20 years of experience in building, scaling and leading Customer Success teams (including Support, Account Management, and Renewals), Parker has extensive insights into designing customer experience programs that raise revenue, retention and reputation for companies. Now, as CEO and Principal CS/CX Consultant, he works with growing companies and rising CS leaders to advise and design their customer management programs. Parker’s approach favors building scale through purposeful customer experience and organizational design that eliminates downstream waste, drag, friction and risk. A close partner to all functional departments, Parker deeply understands the connectivity of the GTM approach across all stages of the customer lifecycle. He has worked in numerous industries including cyber security, data protection, quality management, and restaurant technology.