Skilled Customer Success and Service leader with a proven track record of providing impactful leadership to teams of creative, technical professionals while initiating and implementing strategies that increase adoption, retention, and revenue, reduce expenses and improve overall organizational performance to drive higher levels of satisfaction.
Experience spans building customer functions from the ground up for VC funded Cloud growth stage startups, to global expansion for multinational technology leaders, including Appen, ALICE Technologies and Oracle. Domain experience spans AI/ML, project and portfolio management and multiple vertical industries.
Passion for helping customers realize the value of their investments through the entire delivery lifecycle and customer journey.
